Switching from Vish? Bring every formula with you.

Vish runs your color bar; your booking app runs the rest. This guide moves your color: every guest's formula history, your color lines and your scale. Vish has no formula export of its own, so it comes from Vish's support, from your Square notes, or from screenshots, and you check every formula before it's saved.

About an hour, plus a few minutes per 10 screenshots. Vish's terms ask for 30 days' notice to cancel, so start early.

Checked against Vish's help center on .

1. Before you start (10 min)

In Vish:

  1. Vish runs your color bar, not your booking or your checkout, so this guide moves only your color. Your booking app's guide moves the rest.
  2. Check your Vish agreement's dates now: Vish's terms set a 12-month minimum and 30 days' written notice to cancel (step 5).

In On Hand: Start your free trial. In the Color Bar, pick the color lines you carry.

Sources: Vish Terms of Use, section 24

2. Your guests (10 min)

In Vish:

  1. Vish's help center shows a guest list going in (“Clients” → “More Options” → “Import CSV”), not coming out.
  2. Vish reads its appointments from your booking app, so your guest list lives there: bring it from there.
  3. Still have the file you once gave Vish (its columns firstName, lastName, email, homePhone and mobilePhone)? On Hand reads that too.

In On Hand: On Square: Settings → Connections → Square → Bring in. Another booking app: drop its guest list at Your guests, or the file you gave Vish. A guest who's only in Vish comes in with her formulas in step 3. Anyone already here is filled in, never doubled. Nobody is sent anything.

Doesn't come over: Vish's own guest list. Vish's help center lists no guest export; that's Vish's limit, not ours.

Sources: Managing customers (Dashboard) · Vish on the Square App Marketplace

3. Formulas & notes (A few minutes per 10 screenshots)

In Vish:

  1. Vish's help center lists no formula export. Its “Product Report” exports what was used, not whose formula it was.
  2. So ask Vish: email support@getvish.com from the account owner's email and ask for every guest's formula history as a spreadsheet. The email below is ready to copy. Vish's support line is 1 888 419 6391.
  3. On Square? Vish's Square listing says: "Formula notes will be captured in Square for easy access when the guest returns for their next appointment."
  4. While you wait, screenshot each guest's history on the tablet: “Clients” → the guest → “History”, each visit's formula cards on screen.
  5. On Phorest with Vish's Sync+? Drop Phorest's “Staff Appointments” report with its notes here too (the Phorest guide's step 5). Vish's help center says Sync+ sends product charges to the Phorest ticket; whether the formula goes too, it doesn't say.

In On Hand: Color Bar → Import formulas → Screenshots from SalonScale or Vish: drop up to 10 at a time, and check each one before it's saved. On Square: Your Square notes reads your appointment and guest notes and shows each one that reads like a formula for you to tick. When Vish's file comes, drop it in the same place: On Hand shows how it read each column before anything is saved.

On Hand hasn't seen a Vish file or a Vish note in Square yet, so it shows what it read before anything is saved. If anything doesn't come in, send the file to hello@onhandsolution.com and we'll bring it in for you.

Doesn't come over: Favorite formulas, photos and waste numbers. They aren't in any Vish export. That's Vish's limit, not ours.

Sources: Contact us · Product report · Managing customers (Color Bar app) · Phorest Sync+ · Vish on the Square App Marketplace

4. Keep your scale (5 min)

In Vish:

  1. Vish's scale is an Acaia Pearl running Vish's own firmware.
  2. Vish says: "If you used the Acaia Updater App to update your scale and it will no longer connect, this means you have wiped the Vish firmware off your scale." So leave its firmware alone for now.

In On Hand: Keep your scale. The Color Bar takes grams typed in too: each shade's grams, the formula, the cost and the ticket work the same either way.

The Color Bar reaches a Bluetooth scale in the On Hand app and in Chrome on a computer (Safari can't reach Bluetooth).

Sources: Scale · Vish pricing

5. When to cancel Vish (5 min, plus Vish's 30 days)

Have this done first:

  • Vish's file in, or screenshots of every guest you color.
  • Your Square notes read, if you're on Square.
  • Your color lines picked in the Color Bar.

In Vish:

  1. Vish's terms set a minimum of 12 months, and say: "Any changes to the subscription, including but not limited to downgrades or cancellations, require a 30-day written notice to Vish Limited. Such notice shall be sent to billing@getvish.com."
  2. Ending before the 12 months are up means paying the rest of them, and payments aren't refunded. Check your own agreement's dates.
  3. So email billing@getvish.com from the account owner's email at least 30 days before you want it to end.

In On Hand: Mark it done on your checklist. Your formulas are home.

Sources: Vish Terms of Use, section 24

Start your free trial · Want a hand with your move?

Other switching guides

Switching from GlossGenius? Here's every step. About 3 to 4 hours, over a week or two. Most of it is your formula cards.

Switching from Vagaro? Here's every step. About 4 to 6 hours, over a week or two, for a salon of four with about 30 services. Most of it is your menu and your formula cards.

On Square Appointments? Keep your Square. Bring everything else. About 2 hours, most of it your formula cards.

Switching from Phorest? Here's every step. About 4 to 6 hours, over a week or two. Phorest's own export runs by itself for up to an hour.

Switching from SalonScale? Bring every formula with you. About an hour if you sent your sessions to Square. Screenshots take a few minutes per 10.

GlossGenius, Vagaro, Phorest and Square are trademarks of their owners. On Hand Solution isn't affiliated with them.

Can I bring my Vish formulas?

Yes. Vish's help center lists no formula export, so ask Vish's support for a file (the email in step 3 is ready to copy), and screenshot each guest's history while you wait. On Hand reads the screenshots, and you check each one before it's saved. That Vish has no export is Vish's limit, not ours.

Did Vish put my formulas in Square?

Vish's Square listing says formula notes are captured in Square. Connect your Square and On Hand reads your appointment and guest notes, shows each one that reads like a formula, and you tick the ones to keep. Nothing in Square is changed.

Can I keep my Vish scale?

Keep it. It's an Acaia Pearl running Vish's own firmware, so leave the firmware alone for now. Step 4 says whether it pairs with On Hand's Color Bar yet; until then, type each shade's grams in.

Will my guests get a text or email?

No. Nothing is sent to your guests during the move.

When can I cancel Vish?

Check your agreement first. Vish's terms set a 12-month minimum, and 30 days' written notice to billing@getvish.com to cancel.